FAQ

We are embracing technology to make our interface more direct and easier to use by leveraging e-commerce. We believe this shift will allow Compel to continue to provide design minded, in stock product, while maintaining price competitiveness in an ever-changing market.

Compel primarily accepts orders for our most popular product and setups on our digital shopping site, compel.shop, with special trade discounts off MSRP for dealers. Orders placed on the site must be paid with a credit card at time of order. We will continue to accept traditional purchase orders, but at an adjusted discount level to account for added processing costs.

We’ve put together a list of FAQs below. For more information, please log in to the Dealer Dashboard.

When are these changes taking effect?

Effective March 1, 2022, all orders are encouraged to be made through our online shop, compel.shop. Orders made online require payment by credit card at checkout.

We will continue to accept purchase orders sent to customercare@compeloffice.com at adjusted discounting. For more information on this new pricing model, please login to the Dealer Dashboard.

How do I purchase from Compel?

All orders will need to be placed through compel.shop to qualify for the deepest discount. We will continue to accept traditional purchase orders under an adjusted discount structure.

Please login to the Dealer Dashboard for more information.

Can I still place an order by PO after March 1, 2022?

Yes, traditional PO’s are accepted at a lower discount structure. Payment is required for these types of orders; credit cards are subject to a 3% processing fee.

Will all current Compel product remain available?

Yes. As always, we continue to evaluate product performance and adjust the product line accordingly.

Is my standard discount changing?

Yes. Compel will offer special trade discounting off MSRP via compel.shop. Discounting for purchase orders will also change. Please login to the Dealer Dashboard for more information.

Is the freight program changing?

Currently, there are no freight charges for our dealers. Please reach out if you need special delivery accomodations.

Will Compel still offer specification support?

While we will no longer offer in-house design support or formal quotes. Our entire product catalog will remain on CAP 2020, Project Matrix and the Project Symbols extension on CET.

Is the warranty changing?

No. The limited 10-year warranty remains unchanged.

Who do I contact?

Compel is no longer working with Independent Reps. We have also made changes to our Account Management team. To ensure your inquiry is received, please contact customercare@compeloffice.com with any questions.

I have an invoice to pay. Whom do I contact?

Please contact billing@compeloffice.com with any questions.

Is the SPIFF program changing?

No. The SPIFF program will remain the same.

For orders placed via the online shop, there will be the option to add your SPIFF ID at checkout. As a reminder, your SPIFF ID must be on your PO at time of submission, or filled out at checkout on the online shop to be eligible. Orders received without the ID are not eligible for SPIFF.“Is the graded fabric program still available?” tab_id=”1643058001073-41f41a25-089d”]

No, the graded fabric program is no longer available effective March 1st, 2022.

FAQ