FAQ
Effective March 1, 2022, all orders are encouraged to be made through our online shop, compel.shop. Orders made online require payment by credit card at checkout.
We will continue to accept purchase orders sent to customercare@compeloffice.com at adjusted discounting. For more information on this new pricing model, please login to the Dealer Dashboard.
All orders will need to be placed through compel.shop to qualify for the deepest discount. We will continue to accept traditional purchase orders under an adjusted discount structure.
Please login to the Dealer Dashboard for more information.
Yes, traditional PO’s are accepted at a lower discount structure. Payment is required for these types of orders; credit cards are subject to a 3% processing fee.
Yes. As always, we continue to evaluate product performance and adjust the product line accordingly.
Yes. Compel will offer special trade discounting off MSRP via compel.shop. Discounting for purchase orders will also change. Please login to the Dealer Dashboard for more information.
Currently, there are no freight charges for our dealers. Please reach out if you need special delivery accomodations.
While we will no longer offer in-house design support or formal quotes. Our entire product catalog will remain on CAP 2020, Project Matrix and the Project Symbols extension on CET.
No. The limited 10-year warranty remains unchanged.
Compel is no longer working with Independent Reps. We have also made changes to our Account Management team. To ensure your inquiry is received, please contact customercare@compeloffice.com with any questions.
Please contact billing@compeloffice.com with any questions.
No. The SPIFF program will remain the same.
For orders placed via the online shop, there will be the option to add your SPIFF ID at checkout. As a reminder, your SPIFF ID must be on your PO at time of submission, or filled out at checkout on the online shop to be eligible. Orders received without the ID are not eligible for SPIFF.“Is the graded fabric program still available?” tab_id=”1643058001073-41f41a25-089d”]